12/18/2022 0 Comments Quest diagnostics kissimmee![]() ![]() I got a past due bill as I hadn't paid on it till they straightened it up. Another phone call to QUEST to go through the whole problem again. Location and convenience is just not enough anymore.Īnother bill came 1-2 weeks later. I have visited my last Quest lab this past week, and will be taking my business elsewhere starting next month. Quest management, if you don't start treating your customers right, the Malvern, PA location will be the 1st of many to get closed. Several have complained about issue such as having to rush to open other offices in the same morning, being short staffed, the lab request from the doctor has too many pages (really?).Ĭustomer experience - the worse experience ever, and I have spoken to others who have visited other Quest labs, and they have shared similar feedback. They all complain about everything under the sun. I am not sure if they hate their job, their employer, or both. I tell them that every time I go in and they don't ever push back/argue with me.Įmployees - they are very very unpleasant and rough. I made the mistake of paying them the estimate one time, that will never happen again! Also note that they won't ever voluntarily give you the option to bill you, but IT IS a valid option. My labs are always covered at 100% by my insurance, and I never get billed a penny by my insurance after my visits to Quest. Only pay after your insurance has assessed what you owe. DO NOT ever pay them a dime!! Say "NO, BILL ME." Let them put the claim through to your insurance 1st. 20 years of experience, really? Billing - be warned that when they do the intake paperwork, they will sometimes tell you that you owe them an estimated amount, and they give you a bunch of credit card options for payment. These are horrible people.īP meds - I called my doctor about that and the nurse said that that was the craziest thing she had ever heard. I will encourage everyone I know to do the same. ![]() I will forever insist that I only see providers that do not deal with Quest and if I ever have the option, I will insist that Quest not be given my business. I know that I am powerless, but any opportunity I have to hurt their business I will take it. Then, they sent the account to collections anyway only two weeks after my most recent phone call. I called them multiple times explaining that I needed more time to get the doctor's office to convince the insurance company that the test was "medically necessary" and they told me every time that they would give me another 30 days. I am sure that they would accept less than $25 from the insurance company, but if I have to pay for it then it's 10 times as much. Of course, there was one test that my insurance company did not pay for and then Quest insists that I owe them $250. This is unconscionable, predatory, and unjustifiable. This means that they are doing tests that cost them less than $114 and charging nearly $1000. Quest charged nearly $1000 to the insurance company, who then offered to pay them $114. ![]() What Quest did in this case is that I had routine blood work ordered by my doctor for an annual exam. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |